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This book goes beyond the interpretation and implementation of ISO 9000 in the construction industry. Through the use of case studies, the book deals with the non-technical attributes of quality management systems in the construction industry and how these may influence the effectiveness of ISO 9000 requirements.
The book explains and provides solutions on how behavioural influence, environmental changes, legal implications and quality costs measurement can be managed within construction firms to achieve effective quality management systems. The book also provides practical examples of ISO 9000 and large building projects as well as the smaller construction firms.
Contents
Development and implementation of ISO 9000
ISO 9000 and behavioural influence
ISO 9000 and change management
ISO 9000 - legal implications for the construction industry
A case study of ISO 9000 in large scale projects
ISO 9000 for small construction firms
A system for quantifying construction quality costs
Total Quality Management
Conclusion |